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- Approach
- Cases
- Information Development
- Documentation following the rules: the Case of the Laboratory Applications
- Making documents available and findable: the Case of the Overworked System Administrators
- From developer to technical writer: the Case of the Java Tools Developers
- User guides: the Case of the Usable User Instructions
- Documentation under time pressure: the Case of the Threatening Penalty Clause
- Writing work instructions together: the Case of the Unhappy Accountants
- System documentation to support outsourcing: the Case of the Missing Specs
- Document Programming
- A linked set of documents: the Case of the Airline's Documents
- Modifying PDF: the Case of the Additive Edits
- From Excel data to PDF documents: the Case of the Automotive Analysts
- Word forms for collecting information: the Case of the Data Input Lawyers
- Low-budget e-publishing: the Case of the Electronic Codex
- Information Development
- Notes
- Downloads