Documentation of complex software: presentation in Finland

On October 19th 2009 I gave a presentation in Tampere (Finland). Fortunately one of the working languages was English!

Every year the Finnish society for technical communication (STVY) organises a two-day conference. This time the conference theme was The Mythical End User. A perfect opportunity for me to present the "CMA model" that I have developed to describe computer-mediated activity, or: how users interact with complex software. The model gives clear pointers for software documentation.

Download the slides (PDF)